Answers to Frequently Asked Questions

The Clinic

What are the opening hours of the clinic?

The Voxus Clinic is open 8am to 5pm Mondays to Fridays. The clinic is closed on the weekend and selected public holidays.

Where is the clinic located?

Our CBD clinic is located on level 2, 12 O’Connell St, Sydney, NSW 2000. The clinic is a 4 minute walk from Wynyard Station and a 5 minute walk from Martin Place Station.

Our Parramatta clinic is located on level 14, 3 Parramatta Square, 153 Macquarie St, Parramatta, NSW 2150.

Is there street parking available?

Yes there is metered street parking. But it is advised to take Public Transport, as parking can be limited.

Is there disability access?

Yes, there is wheelchair access.


How do I make a booking?

Book online here. Other options include call (02 8028 4045) during business hours to talk with our team.

Do I need a referral to make a booking?

You do not need a referral to access support at Voxus. Simply call through to our reception and book with the clinician you wish to speak with.

However, to receive Medicare rebates you will need a referral from a G.P. Our reception can help explain the process of acquiring this referral if you are unsure or do not have a regular G.P.


How long is a session?

Standard Voxus clinical session: 50 minutes

Couples session: 1 hour

Psychiatric session: 1 hour

What is the structure of the sessions?

Sessions can be either face-to-face, telephone or video conference. Session structure is dependent on the current COVID restrictions, where during lockdowns only Telehealth options are available.

Do I have the same clinician each session?

Yes, you will see the same clinician for all your sessions. Of course if for any reason you wish to see a different clinician at Voxus we can arrange this for you.


How much does a session cost?

Fees for individual therapy sessions depend on the practitioner you see. The prices for each practitioner can be found on the about us page.

When is the payment required?

Face-to-face sessions, payment is required at the end of the appointment and can be paid by credit card or EFTPOS. We are able to process your Medicare or Private health insurance claims at the time of the payment.

For online, Telehealth or video sessions payment you will receive a phone call from Voxus reception to take payment over the phone and you will be immediately emailed a receipt. Alternatively, you are able to pay via the Invoice that is sent out after the appointment.

Is bulk-billing available?

Voxus does not bulk bill, except for individuals accessing support through a medicare gold card.

However, in certain circumstances we will support clients with bulk billing services, this is only in exceptional circumstances and not guaranteed. If you are experiencing financial hardship please speak with our reception to discuss.

Does Medicare offer a rebate?

Yes, Medicare will provide a rebate per session. You require a Mental Health Care Plan from your G.P. in order to receive the Medicare rebate.

If wanting to claim a portion of the session cost through medicare, please confirm with reception that the clinician you are going to work with is medicare registered. Not all mental health practitioners are covered by medicare.

Can I claim for the cost of sessions through my private health insurance?

Many private health insurance providers provide coverage for mental health counselling. The amount of rebate available to you will be dependent on your insurance provider, level of coverage and the qualifications of the clinicians you seek to engage with at Voxus. We advise contacting your insurance provider prior to contacting Voxus to understand what is available to you and the qualifications your clinician will need for you to be covered through your plan.

What is the cancellation policy?

Voxus has a 24 hour cancellation policy. If you need to cancel or re-schedule an appointment, please provide 24 hour notice prior to your schedule appointment to avoid a 50% cancellation fee.


What is it like speaking to a mental health professional?

It’s not like the movies, there won’t be a leather couch you lie down on.

We can’t vouch for all clinics but at Voxus we concentrate on making the process simple, easy and engaging.

Many people find it scary to start with but very rewarding.

You will get what you put into it, and you have nothing to lose.

Will my details and information be kept confidential?

Confidentiality is held very seriously at Voxus, where psychologists are bound by a professional code of ethics. All data and information obtained is securely stored for 7 years and not accessible by anyone else other than the client and clinician as per the legal requirements placed on psychology clinics by the Australian Government.

Whats the difference between a psychologist and a psychiatrist?

Psychologists focus on providing therapy and working with the client to develop a solution to their challenges. A psychiatrist are medically trained to diagnose illnesses, manage treatment and provide a range of medications and therapies.

What is the difference between a psychologist and counsellor?

A counsellor focuses on immediate, practical issues by counselling to the client’s concerns and difficulties.

Do psychologists write court reports for clients?

At Voxus, we don’t engage in legal matters, unless subpoenaed by the courts.

Veretis Group which we are apart of does have a specific medico-legal clinic called Veretis Legal Psychology which provides assessment and report production for criminal matters, insurance claims, family court issues and more.

If you are in need of these services please contact Veretis Legal Psychology on (02) 9929 8515

Book your Session Today

Let us help you maintain a productive and positive frame of mind and emotional health. Book a session today or contact us to learn more about how the clinic operates.

Receptive, Uplifting, Empowering